Delivery & Returns

We use Royal Mail tracked services for our deliveries. Standard delivery orders will be sent out using the 48hr trackable service, a next day delivery service is also available. If you have any questions in relation to delivery please email info@le-hat.co.uk or phone 01280 734100. 

Already away somewhere? Email us on info@le-hat.co.uk and we can arrange to make delivery to your hotel. 

COUNTRY	CUSTOMER COST	DELIVERY TIMES
UK including  Channel Islands	£4.50 Standard Delivery / £6 Next Day Delivery (orders must be placed before 12pm Monday - Thursday)	2 days / Next day delivery service
Overseas standard	£12.00	7-10 Days
Overseas Express service	£21.00	2-3 Days

International Delivery

Delivery costs are £12 for standard delivery and £21 for express. 

If you choose standard delivery option then Royal Mail will be used. Please note that for the countries below these will be sent duty paid, therefor no fees will be charged at the destination country, Other countries not on this list will have duty added at the Destination.

Ireland, Germany, France, Portugal, The Netherlands, Cyprus, Malta, Austria

Once you have your tracking number from us your delivery can be tracked in your own country by completing this link below.

https://notifications.royalmail.com/nf-rest/

Duties and taxes are included for most orders. You will see clearly at the checkout to see whether you are eligible.

If you have any questions at all prior to checking out then please email info@le-hat.co.uk

Packaging

Hats are packaged in clear biodegradable packaging and packed in a recyclable kraft box as our standard packaging.

Tracking

All parcels are trackable once despatched. Details of your despatch will be received in your shipping confirmation email.

Returns

We want you to be fully satisfied with your order, in the unlikely event this is not the case you can return your order to us within 14 days of receipt of your goods for an exchange or refund. We aim to process all refunds within 7 days of receipt of goods. 

We can only offer exchanges for alternative sizes or colours of the same product and all exchanges are subject to availability on return of goods. Please identify if you would like a return or exchange on your enclosed returns form when sending back your item. 

Returning Your Items

Please package your items and return your item/s to:

Le Hat Returns
Unit 13,
Stowe Castle Business Park,
Stowe,
Buckingham,
MK18 5AB

Please note:

Customers will be responsible for shipping and handling charges to return items (unless items are faulty). We do not take responsibility for the shipping of your item and therefore suggest you consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that your items will arrive with us. If your items are faulty, the original shipping cost and the returns postage will be refunded. If you require any further information please email info@le-hat.co.uk or call 01280 734100. Please fill out the returns form which is included in your order when returning your items in order for us to complete your return. 

Refunds

Refunds will be issued onto the original payment card or Paypal account.  Refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Shipping costs will be excluded from your refund unless the items are faulty.  Items must be returned to us unused with all tags and original packaging still attached in a clean, unworn condition. For hygiene reasons, we cannot accept returns for swimwear, lingerie or earrings unless the product is faulty. Returns that do not meet our policy will be sent back to you.

Faulty Items

If your item is faulty on receipt of goods, you can return it for a refund within 30 days from the date you received it. If you have owned the item for more than 30 days, please contact Customer Care directly.