What is a cookie?

A cookie is a small piece of data stored by your web browser on your computer or your handheld device. Cookies help us provide you with a better website experience and some cookies are essential for our website to work e.g. to remember what you have added to your basket while you browse our website.

Types of cookies

Session cookies

Session cookies are used for the duration of your visit on our website, but the cookie will be removed from your computer as soon as you close your internet browser down. If we didn’t use session cookies every time you went to a new page within our website you would be treated as a new visitor and therefore information, such as items added to your basket would not be stored.

Persistent cookies

Persistent cookies are remembered on your computer for a set period of time, unless you delete your cookies. Some cookie type are listed below.

Cookie Purpose Cookie Type Summary
Transaction Session cookie Used to maintain your transaction with. This cookie expires and is removed every time you close your browser.
Checkout Flow Session cookie Used to determine where you are in the checkout process. This cookie expires and is removed every time you close your browser.
Login Session cookie Remembers whether you are logged in or logged out. It can also remember your log in name (but not your password) to save you time on your next visit.
Basket Cookie Persistent Cookie Used to store your basket details when you've added items to your basket, but are yet to purchase them.
eCommerce Platform usage Session cookie Internally used by our e-commerce server to use the software.


Turning off and deleting cookies

If you don’t want cookies placed on your computer you can change this in your browser settings. You can reject all cookies or to only accept cookies on certain websites. If you choose to disable cookies this may cause some parts of our website to not operate or display correctly.

For more detailed information about cookies visit www.allaboutcookies.org which provides guidance on how to control cookies.

Third party partner cookies

We use third party partner cookies for selected purposes, mentioned below. All data collected is anonymous and never contains any personal detail e.g. name, address, telephone number, email address or payment details.

Google Adwords conversion

These cookies enable us to track the performance of our advertising on Google’s search engine, specifically which ads lead to visits and sales on our website. Google Privacy Policy.

Google Analytics

Google Analytics cookies enable us to collect data based on user activity on the site. This includes information such as the number of visits to the site, the quantity of orders placed and number of pages visited. This data helps us make improvements to our site in order to provide you with a better service. Google Analytics Privacy Policy